Returns & Refund Policy – Vara Silver Jewellery

At Vara Silver Jewellery, your satisfaction means everything to us. We take great pride in the quality and craftsmanship of our pieces. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

Returns

• We accept returns within 15 days of delivery.
• Items must be unused, unworn, and in their original packaging (pouch, box, cards).
• To initiate a return, please email us at info@vara.com (replace with your actual email) with your order number and reason for return.
• Earrings, sterling silver pieces, and customized jewelry are non-returnable, unless they arrive damaged or defective.
  
  

Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds are issued within 5–10 business days to your original payment method.
• Shipping fees are non-refundable unless your item arrived damaged or incorrect.
  
  

Exchanges

 We offer exchanges for items that arrive:

• Defective
• Damaged
• Incorrect
  
  

Please notify us within 48 hours of delivery with photos of the issue. Our team will arrange a replacement as quickly as possible.Your trust means the world to us, and we’re committed to ensuring every Vara Silver Jewellery experience is smooth, secure, and worry-free.

FAQ – Returns & Refunds

1. What is your return policy?
We accept returns within 7–14 days of delivery, as long as the item is unused, unworn, and in its original packaging

2. How do I start a return?
Email us at info@vara.com with your order number Reason for return: Photos (if applicable) Our team will guide you through the process.

3. Are all items eligible for return?
Your order number Reason for return Photos (if applicable) Our team will guide you through the process. Most items are returnable. However, customized or personalised pieces Sterling silver items cannot be returned unless they are defective or damaged on arrival.

4. When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

5. Do you offer exchanges?
Yes! If your order arrives damaged, defective, or incorrect, we are happy to replace it. Please contact us within 48 hours of delivery

6. Are shipping charges refundable?
Shipping fees are non-refundable, except in cases where the item arrived damaged or incorrect.

7. What if my jewelry arrives damaged or the wrong item is delivered?
We sincerely apologize. Contact us immediately with clear photos, and we will arrange a replacement or full refund.

8. How can I contact customer support?
You can reach us at 📧 info@vara.com
📞 123-456-789 (replace with your real contact number) We’re always happy to help.